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Legal Notice

All information regarding the ownership of this website, as well as the general conditions of sale applicable to the transactions made, are described in the section "Legal Information"

Privacy Policy

All information regarding the processing of data collected in the store, the person responsible, as well as the rectification, cancellation or modification of the same, can be found in the section "Privacy Policy"

Cookie Policy

.All the information related to the Cookies we store on your computer and how to access such information in different browsers, you will find it in the section "Cookies Policy".

How to Buy Online

To make a purchase, the user must add in your "shopping cart" the items you wish to purchase and follow the steps of the purchase process that are defined on our website. At the end of this process, which includes the registration process on the web to identify the buyer, the order is recorded in the database and notified via telematics to the administrator to be processed, the buyer will receive a confirmation via email for information that your order has been received.

How to buy Offline

By phone: Calling +34 948 310 791
By email : Sending your order to support@lummic.com

Secure shopping

Our store has installed a SSL Digital Certificate that, makes all connections between any page of our store and your device are made using HTTPS secure protocol, that means that all information travels encrypted and can not be decrypted. 

Applicable taxes

The prices of the products displayed on the shop.lummic.com website include the Value Added Tax (VAT) applicable according to the user's member state. Purchases made by individuals or legal entities resident in non-member states of the European Union, will be exempt from VAT.

VAT applied to customers from the European Union

Following the entry into force last July 1, 2021 of the new "VAT Directive (EU) on e-commerce (2017/2455)", the VAT we apply to individuals or legal entities (without intra-EU VAT) from EU member states, is the equivalent VAT in the country of destination.

Important: It is for this reason that the final price applied may vary from the price with VAT indicated in the promotional banners located in our online store, we are working to adapt to this new situation

Payment methods

The customer can freely choose to pay for purchases made by:

• Credit card:
  MasterCard, Visa, Visa Electron and American Express

In certain cases and to prevent possible fraud Pitk Pelotas S.L. reserves the possibility of asking a customer for a specific form of payment in the event that the identity of the buyer is not reliably accredited.

In certain cases and to prevent possible fraud Pitk Pelotas S.L. reserves the possibility of asking a customer for a specific form of payment in the event that the identity of the buyer is not reliably accredited.

Shipping methods and costs

You can find all the information in the "Shipping"

Warranty and refunds

You can find all the information in the "Warranty and refunds"